HackCert
Secure Connection Active

Secure Communications

We maintain a streamlined, single-channel communication protocol to ensure operational security and high-priority support dispatch.

Security & SLA Slates

Transmissions received at our secure node are triaged according to their payload type. Emergency issues are addressed on accelerated cycles.

  • General Support:< 24 Hours
  • Vulnerability Reports:< 4 Hours
  • PGP Handshake Key:On Request

Self-Service Terminal

Most operational tasks such as credential changes, localized preference adjustments, or score audits can be resolved instantly without opening a ticket.